Frequently Asked Questions
Everything you need to know about our sustainable bamboo solutions.
What makes Madake bamboo products more sustainable than others?
Madake uses only Moso bamboo harvested at peak maturity from FSC-certified forests. Unlike hardwoods that take decades to grow, our bamboo regenerates in just 3-5 years, requiring no pesticides and significantly less water.
How do I care for my bamboo home goods to ensure longevity?
We recommend hand-washing with mild soap and warm water. To maintain the natural luster and prevent cracking, occasionally apply a food-safe mineral oil or bamboo conditioner to the surface.
What is your shipping policy for large furniture items?
We offer standard and expedited shipping across the continental US. Large furniture pieces are shipped via specialized freight carriers to ensure they arrive in perfect condition. Tracking information is provided once your order leaves our warehouse.
Can I return a product if it doesn't fit my home decor?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund, minus the cost of return shipping.
Are your adhesives and finishes non-toxic?
Absolutely. All Madake products are manufactured using E1-level low-VOC adhesives and plant-based finishes, ensuring they are safe for your family and do not off-gas harmful chemicals into your home.
Do you offer bulk discounts for interior designers or commercial projects?
Yes, we have a dedicated Trade Program that offers exclusive pricing and volume discounts for industry professionals. Please contact our support team with your business credentials to apply.